Brand monitoring tracks what people and the media say about a brand, its products and its competitors, so teams can protect reputation and learn from customers. The data spans social platforms, review sites and news.
Social media data captures public posts and engagement from social platforms and forums, showing conversation volume and sentiment as it happens. Reviews data aggregates ratings and review text for products, apps and locations, which is rich in specific product feedback. News data covers articles from publishers worldwide with extracted entities and topics, which matters for corporate reputation and crisis detection.
A typical workflow
- Set up queries for brands, products, executives and competitors.
- Classify mentions by topic, sentiment and source.
- Alert on unusual spikes and route issues to the right team.
- Report trends and share of voice over time.
What to check before you buy
Ask which platforms and languages are covered, how data is collected and whether collection complies with platform terms, how sentiment is classified and validated and how quickly new mentions appear. Social and review data can include personal data, so confirm how it is handled and retained.