Review policy

Reviews on DataStoa come from buyers who have done business with a provider. This policy explains who can review, what we publish and what we remove.

Who can review

• Only buyers with a deal the provider registered and the buyer confirmed, or did not dispute, can leave a rating. These reviews are marked "Verified purchase".
• Each buyer organisation can review a provider once per deal.

What a review contains

• Four scores from 1 to 5: data quality, volume and coverage, value for money, and customer service. The overall score is their average.
• A written review of at least 100 characters about your own experience.
• Your role and company, shown as you choose. Your contact details are never shown.

What is not allowed

• Personal data about other people, contact details, links or abusive language.
• Reviews written by the provider, its staff or competitors, or written in exchange for payment, discounts or other incentives.
• Pressure on buyers to change or remove a review.

Moderation

• We check every review before it is published, usually within three business days.
• We remove reviews only when they break this policy, never because they are negative.
• Providers can post one public reply to each review and can report a review they believe breaks the rules.

Ratings

The rating on a profile is the average of published reviews. Search engines see a rating only once a provider has at least three published reviews.

Editing and deleting

You can edit your review for 30 days after it is published and delete it at any time.